Contact information
Blackgrain Supply Co.
Have a question or need help with your order?
We’re here to help—just point us in the right direction.
Before You Reach Out
You may find a quicker answer in:
- Product descriptions
- Shipping details
- Returns & store credit policy
We’ve made those as clear as possible to save you time.
Get in Touch
For order questions, issues, or general inquiries:
Email: support@blackgrainsupply.com
To help us assist you faster, please include:
- Your order number (if applicable)
- A brief description of your question or issue
- Photos if something arrived damaged or incorrect
Response Time
We typically respond within 24–48 hours (business days).
Messages sent on weekends or holidays will be answered the next business day.
What We Can Help With
- Order updates
- Damaged or incorrect items
- Product questions before or after purchase
A Quick Note
Each piece we send is made from reclaimed wood, so natural variation is part of what makes it unique.
If something isn’t right, we’ll always do our best to make it right within our policy.
Closing
We appreciate you choosing Blackgrain Supply Co.
We’ll get back to you as soon as we can.