Shipping policy

Blackgrain Supply Co.
Last Updated: 12Apr26

All orders are processed and shipped from the United States.


Processing Time

Orders are typically processed within 1–3 business days.

During high-volume periods, processing may take slightly longer. We do not rush production at the expense of quality.


Shipping Time

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited options may be available at checkout

Delivery times are estimates, not guarantees.


Carriers

We ship through major carriers, including:

  • USPS
  • UPS
  • FedEx

Carrier selection is determined at our discretion to ensure reliable delivery.


Tracking

Once your order ships, you will receive a confirmation email with tracking information.

It is your responsibility to monitor the shipment once it is in transit.


Delays

Blackgrain Supply Co. is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Holidays or peak demand periods
  • Incorrect or incomplete shipping information

Lost or Stolen Packages

Once a package is marked as delivered, Blackgrain Supply Co. is not responsible for lost or stolen items.

If your package is missing:

  • Contact the carrier directly
  • File a claim with the shipping provider

Incorrect Address

If you provide an incorrect shipping address:

  • We are not responsible for lost packages
  • Reshipment may require an additional fee

Damaged Shipments

If your item arrives damaged:

  • Contact us within 7 days of delivery
  • Provide clear photo evidence

We will review and, if approved, issue store credit in accordance with our Terms of Service.


International Shipping (Optional – include only if applicable)

Customs, duties, and taxes are the responsibility of the buyer. We are not responsible for delays due to customs processing.