Terms of service

Blackgrain Supply Co.
Last Updated: 12Apr26

By accessing or purchasing from Blackgrain Supply Co. (“we,” “us,” or “our”), you agree to be bound by the following Terms of Service (“Terms”).


1. Use of Our Services

You agree to use this site only for lawful purposes. We reserve the right to refuse service to anyone at any time.


2. Products & Product Representation

Blackgrain Supply Co. sells reclaimed wood products. Each piece is naturally unique in grain, texture, color, and size.

By purchasing, you acknowledge:

  • Variations and imperfections are natural characteristics, not defects
  • No two pieces will be identical

3. Scent Disclaimer

Our products may contain natural oils or fragrance blends.

  • Scent strength and longevity vary
  • Results are subjective and not guaranteed
  • You are responsible for any sensitivities or reactions

4. Pricing & Payments

All prices are subject to change without notice.

Payments are processed securely through providers such as Shopify and PayPal.

We reserve the right to cancel or refuse any order.


5. Shipping

Shipping times are estimates and not guaranteed.

We are not responsible for delays caused by carriers or incorrect shipping information. Once shipped, responsibility transfers to the carrier.


6. Returns & Store Credit Policy

All sales are considered final.

We offer store credit only under the following conditions:

  • Requests must be made within 7 days of delivery
  • Item must be unused and in original condition
  • Proof of issue must be provided (photo required)

Store credit may be issued only if:

  • The item arrives damaged
  • The wrong item was received

We do not offer refunds.

We do not issue store credit for:

  • Natural variations in wood grain, size, or appearance
  • Personal preference regarding scent
  • Improper use, handling, or storage

We reserve the right to deny any request that does not meet these conditions.


7. Order Accuracy

You are responsible for providing accurate shipping and billing information.

We are not responsible for lost or delayed shipments due to incorrect information.


8. Intellectual Property

All content, branding, and product designs are the property of Blackgrain Supply Co. and may not be used without permission.


9. Limitation of Liability

Blackgrain Supply Co. is not liable for indirect, incidental, or consequential damages.

Total liability is limited to the amount paid for the product.


10. Indemnification

You agree to hold Blackgrain Supply Co. harmless from any claims arising from misuse or violation of these Terms.


11. Governing Law

These Terms are governed by the laws of the State of Michigan, United States.


12. Changes to Terms

We reserve the right to update these Terms at any time.


13. Contact

Blackgrain Supply Co.
Email: support@blackgrainsupply.com